Our online store is fully committed to protecting the personal data of its visitors and customers. We shall not disclose customer information to third parties unless it is strictly necessary in order to provide you with a service, such as the sale and delivery of products, carrying out the necessary credit and security checks, and within the context of customer search and profiling procedures under the terms of this Policy, and upon your granted consent or in the cases where we are legally bound to do so, for example, when following an order by the public prosecutor, a court order, etc. Our website shall treat the personal data that is made available to it by its users in accordance with all relevant EU and Greek laws on data protection.
Your personal data, which we collect and process, are always pertinent and related to the fulfillment of our obligations to the users of our website.
Methods of Data Collection
Our online store collects personal data through cookies, order forms, contact forms, newsletter registration forms, customer account creation forms, and through the live chat service. These data are collected only if you so choose voluntarily, either by sending us an e-mail or through the newsletter collection form, or by contacting us via telephone. The aforementioned communication is needed so that we may provide you with the information you require in relation to the company’s services and products and so that we may serve you in the best possible way.
The personal data collected from the communication forms are sent under encryption and stored in the company’s email account or in the special program used by our website for preserving the relevant communication history record. This information is processed only by members of the company and is not disclosed or sold to third parties.
Which data we collect
Specifically, the data we collect are the following:
- A) IP address, technically necessary for navigating our online store and / or making purchases, as well as for security and protection of our online store against malicious acts.
- B) predefined data upon member registration or in other fields within the online store (such as the order form, the contact form, the Newsletter subscription form etc.). Such data are: name, surname, shipping and billing address, gender, telephone number, e-mail address, member’s name, member’s code, payment relevant information, and what is optionally stated by you, solely at your own accord and at your own free will.
- C) We may collect and process information about your visits and the use of this Website (e.g. your IP address, your geographical location, your browser, how you are updated with regard to the Website, the duration of the visit, and the number of views of the page) for statistical purposes or in order to improve your online store experience.
Our online store does not collect or store credit card details and information. This information is safely managed by and remains the exclusive responsibility of the payment service provider through whose website said payments are processed and executed. The same applies to payment data used by online payment providers such as PayPal.
What are Cookies?
Cookies are small files containing information in a text format that is often made up of numbers and letters. Cookies are stored in your browser (Chrome, Explorer, Mozilla Firefox etc.), helping us make our website more efficient and personalized. We would like to emphasize that with Cookies there is no damage whatsoever to neither the computers of visitors to our site, nor to the files and applications they maintain or have installed on them. The information stored in Cookies is used only for purposes of identification, data collection in Google Analytics and Facebook Pixel, viewing personalized ads, or repeated ad marketing on Google and Facebook platforms and partners. It is noted that data collected from the above mentioned information collection codes (Google tracking codes and Facebook tracking codes) cannot be used to identify users.
You may configure your browser, to inform you before a cookie is stored each time so that you may decide if you would like to download or discard it. If you choose not to receive cookies, you will not be able to take advantage of and benefit from all the features of your browser.
Our online store uses the information and data it receives from Google Analytics and Facebook Pixel for ads on Facebook, Facebook partners, Doubleclick, Google’s search and display network as well as that of Google Partners.
Our website and third-party vendors, including Google and Facebook, use original manufacturer cookies (such as Google Analytics and Facebook Pixel cookies) together with third-party cookies (such as DoubleClick cookies) in order to update, optimize and display ads based on previous user visits on our website, to generate reports regarding how the appearance of said ads, other ad service uses and the interactions with these ads and advertising services relate to the website’s traffic.
Our website may use advertisement data based on Google and Facebook interest or third-party audience data (such as age, gender and interests) through Google Analytics and Facebook Pixel.
We aim to continuously optimize the experience of all visitors on our site. As we wish to provide personalized services to each visitor, we use these data to present to each individual the services and products they are actually interested in, depending on his or her preferences when browsing our website.
Duration of Personal Data Storage
The company retains all personal data for a period of two years or until the person concerned requests that the information be deleted. The person concerned may exercise the right to data deletion at any time and for any reason by means of a written request (email) sent at the email address … .. or through the option of unsubscribing that accompanies our company newsletters.
Access to Personal Data
Anyone whose personal data are kept by us may request access to them whenever he or she wishes. You may at any time request the modification or correction of your personal data. For any data protection issue, anyone who would like to gain access to their personal data will need to email us at email@example.com
Deletion of Personal Data
Anyone whose personal data are kept by us may request for the information to be deleted from the files at our disposal. For any data protection issue, anyone who would like to have their personal data deleted will need to email us at firstname.lastname@example.org
PROTECTION OF MINORS
The online store does not collect personal data of minors except in the case where we have first obtained the consent of their parents or legal guardian or if permitted by law. No minors under the age of sixteen (16) years may obtain a user account on our website.
Our online store maintains web-links to other websites. We are not responsible for the Terms of Protection and the Personal Data use of any other website and you solely bear the responsibility for being informed and accepting or declining the Data Privacy Protection Terms of these websites.
CHANGES TO PROTECTION POLICY
Our online store reserves the right to change, modify, enrich and improve its website and services and to renew its protection policy. We encourage you to read this policy frequently and be updated about any changes to the content of this data privacy protection policy. Our protection policy may be modified without prior notice to users. By navigating our website, registering as a member of our website or by subscribing to our newsletter, you declare that you accept and agree with this Policy and provide us with your explicit consent to the collection and processing of your personal data.